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Guest Service Representative- Downtown Nashville

Full Time

Salary: $18.00 Hourly

Patrick Capital Ventures LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team!

We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.

Duties & Responsibilites: Other duties may be assigned.

  • Provide the best in-store customer interactions to our dry cleaning, laundry- pick up and drop off customers.
  • Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
  • Be able to resolve/deescalate customer complaints/issues.
  • Perform all clothes check-in and check-out tasks.
  • Tag, spot check, organize garments according to any customer details request.
  • Inform customers about payment methods and verify their credit card data.
  • Perform basic math skills to calculate garment prices and operate cash transactions accurately.
  • Ensure the quality standards of Tide Dry Cleaners are met.
  • Train employees in all aspects of running a counter store.
  • Qualify to open and close the store and perform the daily goals.
  • Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
  • Maintain cleanliness of the counter area to ensure a neat store appearance.
  • Other duties may be assigned.

Qualifications

  • Ability to recognize numbers and perform basic math skills.
  • Ability to self-start and maintain positive/energetic motivation.
  • Strong Leadership qualities.
  • Participate in ongoing education and training.
  • Must be able to stand for long periods of time.
  • Previous experience in hospitality/customer service roles is preferred.

Shift and Schedule

  • Store Hours of Operation: Mon-Fri 6:30am-7:00pm Saturday: 8:00am-5:00pm Sundays: Closed
  • Full-time (30-40 hours weekly)
  • Overtime if necessary

Benefits

  • Health Insurance- Employer Paid
  • Vision
  • Dental
  • 401 (k)
  • Paid Time Off
  • Paid Holidays
  • 50% Employee Discount

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Food provided
  • Free parking
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • Evenings as needed
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

 

Work setting:

 

  • In-person

 

Work Location: In person