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The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

 

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

 

Here’s what you get as a full-time employee:



  • 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs


  • Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans


  • Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)


  • Optional dental, vision, and life insurance—at rates much lower than most private plans


  • Flexible spending accounts for added tax savings on health and dependent care


  • Employee discounts on things like gym memberships, electronics, and entertainment

 

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

 

Functional Title: Business Analyst 
Job Title: Systems Analyst IV 
Agency: Dept of Family & Protectve Svc 
Department: Learning and Dev - CP 
Posting Number: 12665 
Closing Date: 01/22/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: PEARLAND 
Job Location Address: 9307 BROADWAY STE 201 
Other Locations: Austin; San Antonio 
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 
ISM,IT,Z Prefix 
 
 



Brief Job Description: 

Under the general guidance of the Division Administrator for the Learning Systems Unit (LSU) at Learning and Development (L&D), the L&D System Analyst IV position performs highly complex (senior-level) computer systems analysis work. Work involves planning and analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. 

This position assists with supporting MOODLE LMS environments (DFPS Learning Station, DFPS Learning Hub), IMPACT training environments (VISTA, BSL/ASL), L&D Microsoft workflows (SharePoint, Power Automate) along with other learning systems and authoring tools utilized by the Department of Family and Protective Services (DFPS) and L&D.  

The position will perform general project level tasks: 1) systems analysis and design work on training projects involving software applications, data warehouses, batch processes, and external interfaces; 2) design and execute test plans to determine the usability, reliability and stability of the software; 3) make recommendations on the readiness of learning system solutions for implementation; and 4) develop end user training plans for L&D staff related to our learning systems and educational technology.

This position is part of the Learning Systems Support team and scope of support includes but not limited to Tier 1 and Tier 2 and serving as a subject matter expert.  

 

Essential Job Functions:  

Provides support via telephone, email, and/or LANDesk type software to train or correct systems problems remotely, including communicating with stakeholders and end users.  

Supports the agency by resolving incident tickets related to the MOODLE LMS environments; CAPPS and agency reporting systems and VISTA, IMPACT BSL/ASL.  

Investigates, documents, reports, and tests for systems errors in applications; and recommends and details solutions for systems errors that can be acted upon by programming staff.  

Negotiates software design goals; provides, exchanges, or verifies information; identifies functional requirements; answers inquiries; addresses issues; and resolves problems.  

Formulates logical descriptions of system problems and devises optimum solutions; details input and outputs and designs form and write instructions for their use.  

Designs software matrices of testing conditions and develops testing scripts for all areas within the applications; and executes test plans to determine the usability, reliability and stability of the software and makes a recommendation on the readiness of software for rollout.  

Performs data corrections upon completing research; and completes work by using application databases and running queries or submitting change requests. 

Prepares descriptions of technical processes, documents logical designs and system changes, and writes and maintains request/activity logs; and writes content for online help in software applications.  

Maintains unit operations and perform other duties as assigned, including designing and developing systems related training.  

Promotes and demonstrates appropriate respect among coworkers and all work-related contacts.  

Attends work regularly in accordance with agency leave policy.    

  

Knowledge Skills Abilities:  

Must have most or all of the following:  

Knowledge of the limitations and capabilities of computer systems, of the techniques used in the design of nonautomated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping. 

Skill in coordinating and solving problems; in scheduling, testing, installing, and implementing programs; and in troubleshooting computer systems. 

Ability to analyze systems and procedures, to write and revise standards and procedures, to communicate effectively, and to supervise the work of others. 

Skills as a SharePoint administrator to manaege file, permissions and work with Power Automate and Workflow development. 

 

Registrations, Licensure Requirements or Certifications:  

Certifications in information technology, educational technology, instructional design, project management or accessibility is generally preferred. 

Accessibility certification is preferred.

 

Initial Screening Criteria: 

Graduation from an accredited four-year college or university with major coursework in information technology, human resources, business administration or a related field is generally preferred.

2 years of experience in user support (Tier 1/Tier 2 preferred) or systems testing and analysis.  

2 years of experience working with subject matter experts to develop and deliver project documentation or training deliverables preferably in DFPS or state government.  

2 years of experience with system support, Business Analyst, or project management

2 years of experience with Microsoft Office Suite/Microsoft 365, particularly Excel, Word, Power Point and Access; and Adobe Acrobat Pro.  

2 years of experience with MS Teams utilization, SharePoint administration, and Power Automate; preferably Workflow development.

 

 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.