Director of Metro Residential Services

The Department of Developmental Services (DDS) is seeking qualified candidates for the Director of Metro Residential Services (MRS) position. This role is an integral position within the Metro Region – State Operated Community Services System. MRS is a large state-operated community based residential provider that provides residential services in the Greater Boston Area and surrounding suburbs. These programs have a total of twenty-nine (29) homes and provide comprehensive clinical, residential, and health related support for approximately 135+ adults with intellectual disabilities.

 The Director of Metro Residential Services reports to the Director of Metro Residential State Operated Community Services, who reviews and evaluates work performance for conformance with professional standards as well as Departmental policy, procedures, and standards of conduct.

Duties and Responsibilities (this is a general summary and is not a complete list)

·       Responsible for the overall administration and management of all support provided by MRS, which involves the direct and indirect supervision and management of approximately 450 positions including licensed and master’s level clinicians, residential supervisors, program managers, health care administrators, direct support staff, health professionals, and office support specialists.

·       Directs and exercises an efficient system of oversight for the planning, development, implementation, management and evaluation of all aspects of a quality residential service program.

·       Provides oversight and management for the Metro DDS Assistive Technology Center which provides consultation, direct service, and adaptations to home environments and equipment.

·       Directly supervises the Family Intensive Resource and Support Team (FIRST), which provides support to individuals and their families to sustain the family’s ability to care for their loved one at home.

·       Responsible for the efficient direct and indirect management and oversight of a fiscal budget of approximately $50,000,000.

·       Interfaces and works cooperatively with various departments and entities within DDS and the Metro Region, including Human Resources, Labor Relations, local unions, and 4 area offices.

·       Acts as a vital member of the Metro Regional Management Team and meets with the Metro Regional Director and Management Team on a regular basis.

·       Designs and implements program planning and development; administrative and policy setting processes; establishes standards, program evaluation, performance management, quality improvement and observation processes; establishes priority program objectives and reviews and approves goals.

·       Designs and implements management controls and coordinates program tracking efforts, ensuring that collaborative problem solving and decision-making processes are used to maximize the effectiveness of priority program initiatives.

·       Initiates organizational development actions to improve effectiveness and efficiency of MRS programs and staff.

·       Decides staff assignments, supervises and evaluates managers and assigned staff.

·       Active in the development and provision of a vigorous and comprehensive staff development program; hiring processes; oversight and management of overtime usage; implementation of the disciplinary process; and participation in labor related activities such as grievance and disciplinary hearings, arbitrations, and local labor/management discussions and negotiations.

·       Establishes standards, program evaluation, performance management tools, quality improvement, and observation processes to assure regulatory compliance in all aspects of operations and clinical support.

·       Provides 24/7 on call access for crisis and emergency management.

Please Note: This is Full-time, 40 hour position. 

                       Shift: 8:30am - 5:00pm 

                       Days Off: Saturday and Sunday 

                       Flexibility required to meet the needs of the Region.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds