Customer Success Specialist

What does it mean to be a Customer Success Specialist with GLS?

Launch your career in customer success, relationship management, and financial services. As a Customer Success Specialist, you'll build strong partnerships with automotive dealers, provide guidance on financing solutions, and help support their business success. In this role, you'll serve as a trusted resource for our dealer partners while gaining valuable experience in business development, customer success, and auto finance.

How will you drive value within the organization as a Customer Success Specialist?

• Build trusted relationships with dealer partners by providing exceptional service, support, and consistent communication.
• Educate dealers on our financing programs and serve as a knowledgeable resource to help them navigate opportunities and solutions.
• Collaborate with dealer partners to structure financing solutions that align with both customer and business needs.
• Review credit decisions and provide timely updates, guidance, and support throughout the deal lifecycle.
• Maintain accurate and detailed records of dealer interactions, opportunities, and account activity within CRM and proprietary systems.
• Monitor dealer engagement and identify opportunities to strengthen partnerships and drive mutual success.
• Partner with the Funding team to resolve documentation issues and help ensure a seamless dealer experience.
• Collaborate with cross-functional teams to support dealer relationships and achieve shared business objectives.
• Proactively understand dealer needs and recommend solutions that create long-term value for both dealers and GLS.

What should you already have to be successful as a Customer Support Specialist?

• A self-motivated mindset with strong time management skills and the ability to manage priorities and achieve goals.
• Excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
• Strong interpersonal and relationship-building skills with the ability to establish trust and rapport with others.
• A willingness to learn quickly, adapt to new challenges, and think critically when solving problems.
• Exceptional verbal and written communication skills.
• Proficiency with Microsoft Office and the ability to learn new systems and technology efficiently.
• A customer-focused mindset with a passion for helping others succeed and delivering a positive experience.
• Interest in relationship management, business development, and financial services.
• A commitment to exemplifying the organization's core values and contributing to a positive team culture.