(#33144) Assoc I, Res
The Research Associate will be responsible for researching written inquiries, requests for information, disputes, servicing transfer for acquired and transferred mortgages, and general complaints received from customers. As the Research Associate, you may identify process breakdowns and provide process improvement suggestions.
The Research Associate will:
- Work with internal departments, vendors, and designated counterparts as needed to assist with resolving customer inquiries
- Confirm system-generated acknowledgment/extension and resolution letters are mailed in accordance with RESPA time frames
- Ensure all Federal and State requirements are adhered to: including CFPB/RESPA
- Write response letters to customers in a professional and courteous manner, including providing copies of requested documents
- Complete consistency checks to identify data supporting documentation needed from customers and third parties
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
What You’ll Bring:
- High School Diploma / GED
- 1+ year of customer service experience
- Thorough knowledge of RESPA as it pertains to qualified written requests
- Proficiency in Microsoft Office