Innovation Leadership Program (iLead) - Chandler, AZ - Alliance Association Bank Operations

This eighteen-month rotational program gives participants the opportunity to further build their business skills and develop an innovation mindset at a fast-growing company. Program participants will become the trailblazers in their functions, working on projects that will shape the future of Western Alliance Bank. Participants will gain high-impact experience, accelerate their careers as innovation leaders, build their professional network and interact closely with senior executives. 

Alliance Association Bank (AAB), which is a division of Western Alliance Bank, offers specialized deposit, financing, and technology solutions for community management companies and homeowner associations nationwide. AAB provides tailored solutions for community management companies and homeowner associations, including deposit, financing, and technology services. AAB's relationship officers have in-depth industry knowledge and expertise in HOA banking, offering innovative and customized solutions to help community associations succeed. The operations track will expose.

The Rotations for AAB Operations:

Rotation 1: Contact Center is the central point of contact for customer interactions. This rotation will have assist in overseeing the daily operations of the contact center starting with onboarding clients. Deliver exceptional customer experiences with call back requests and motivate team to do the same. Track performance metrics and prepare reports. Resolve customer complaints and assist with training contact center agents. Develop contact center strategies aligned with business growth goals. Implement efficient workflow processes and analyze contact center statistics to identify trends and service improvements.

Rotation 2: Operations role will collaborate with members to balance workload and achieve performance goals. Utilize tracking systems to ensure request completion and deliver exceptional client experiences. Maintain knowledge of banking regulations to ensure compliance and mitigate risks. Participate in bank training and team projects as assigned.

Rotation 3: Fraud Detection rotation will include fraud risk reduction strategies and help integrate bank fraud monitoring systems with their accounting software. Conduct business environment reviews to identify security gaps and implement protective measures. Work with Operations and Corporate Security to develop new anti-fraud strategies. Manage fraud loss incidents to minimize bank financial exposure. Provide training on fraud prevention tools and assist customers with software integration. Document client processes, conduct gap analyses, and develop personalized security plans.

• MBA or master’s degree in a related field completed in the last three years and before the start of the program.
• Job experience of two to five years related experience in: contact centers, strong customer service, banking or financial services, operations, project management, data analysis, and risk management.
• History of acting as a change agent and taking calculated risks.
• Desire to innovate, disrupt and improve.
• Entrepreneurial mindset.
• Demonstrated leadership, strong interpersonal skills and ability to work effectively in a team environment.
• Highly proficient in Microsoft Office (e.g., Excel and PowerPoint) and other presentation tools.
• Ability to work both independently and on cross-functional teams.
• Comfortable with working in a rapidly changing environment.
• Strong verbal, written and interpersonal communication skills, with the ability to present complex information to diverse stakeholders.
• Additional Track skills:
  • Strong understanding of financial principles, business banking, and risk management.
  • Accounting or Finance degree (or advanced degree) to ensure the ability to read and analyze financial statements.
  • Strong critical thinking and problem-solving skills.